General Shipping Information

Orders ship within 5 business days, pending inventory availability and credit card verification.  Once an order has been placed, it cannot be modified or canceled.

You will receive an email notification with tracking information once your order ships.  If you do not receive a shipping confirmation email within 5 business days, please contact info@biancachandon.com.

Domestic Shipping

All orders to the domestic United States are shipped using UPS ground unless otherwise stated.

P.O. Box Addresses

We are unable to ship to P.O. box, APO, or FPO addresses. 

International Shipping

All international orders are shipped using UPS worldsaver unless otherwise stated.  Bianca Chandon offers worldwide shipping to the following countries:

Cambodia, China, Hong Kong SAR China, Indonesia, Japan, Laos, Macao SAR China, Malaysia, Maldives, Oman, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, South Africa, Costa Rica, Dominican Republic, U.S. Outlying Islands, Chile, Colombia, Australia, New Zealand, Canada, and Mexico.

Customs, Duties and Taxes

All international orders are shipped delivery duties unpaid (DDU).  Customs, duties and taxes are not included in the item price or shipping cost.  When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.

Unfortunately, we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.

Please check your local customs office to determine what these additional costs will be prior to purchase or consider making your purchase locally from one of our international stockists.